---
title: Refund Policy
updated: '2026-10-21'
description: How cancellations, refunds, and the withdrawal right work.
---

This Refund Policy applies to subscriptions purchased through the FinForge
website. FinForge is operated by Florinium OÜ, registry code 17623691,
Viljandi maakond, Viljandi linn, Riia mnt 40, 71009, Republic of Estonia.
Contact: tonn.alas@gmail.com.

## 1. How billing works

Subscriptions are charged automatically each period through Stripe until you
cancel. Cancellation takes effect at the end of the current billing period:
you keep access until the period you already paid for ends, and no further
charges are made. Cancel at any time from the Stripe Customer Portal in the
account area.

## 2. Statutory withdrawal right (EU and EEA consumers)

If you are a consumer in the EU or EEA, you have a statutory right to
withdraw from the purchase within 14 days of the purchase date.

Important: FinForge delivers digital content immediately after purchase, and
your license becomes usable right away. By purchasing, you agree that we
start delivering the digital content immediately and you acknowledge that you
lose the right of withdrawal once delivery has begun, as permitted by
Article 16(m) of Directive 2011/83/EU.

If you have not used or activated the license, you can still withdraw within
14 days by writing to tonn.alas@gmail.com from the email registered on the
account. We refund the full amount to the original payment method.

## 3. Refunds for defects

If a technical fault in FinForge prevents the application from working on a
supported setup and we cannot fix it within a reasonable time, contact
tonn.alas@gmail.com within 30 days of the charge. We will either resolve the
issue or refund the affected charge at our discretion.

Refunds are not provided because a feature does not exist yet: check the
public roadmap for planned features.

## 4. What is not refunded

- Charges for periods already completed, beyond the cases above.
- Partial periods after a cancellation that takes effect at the end of the
  current billing period.
- Charges older than 30 days, except where the law requires otherwise.

## 5. How to request a refund

Email tonn.alas@gmail.com from the email registered on your account and include
the account email and the invoice number from the Stripe Customer Portal. We
answer within 5 business days.

## 6. Chargebacks

Please contact us before opening a chargeback. A chargeback on a charge we
would have refunded may suspend your account while the dispute is resolved.

Last updated: 21 October 2026.